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interview

01/04/2017

Building a customer room at Prudential – an interview with Jason Kapel

By Jim Tincher
12/12/2016

Interview with Bob Thomas of the YMCA: Confident Employees Make Satisfied Customers

By Jim Tincher
06/01/2016

Interview with Jim Kalbach

By Jim Tincher
08/19/2015

Interview with DST Health Solutions CXO Lisa Crymes: Creating a Multi-Layered Customer Advisory Board Approach

By Jim Tincher
03/18/2015

“Customer experience is all about culture change”: An interview with Mark Smith

By Jim Tincher
02/04/2015

Interview with Laurie Englert – Customer Experience is a Team Sport

By Jim Tincher
01/28/2015

Journey Mapping: Interview with Annette Franz

By Jim Tincher
12/18/2014

What’s the customer experience focus for 2015?

By Jim Tincher
09/25/2014

Case Study: Using Journey Mapping Workshops to Drive Change in City Government Customer Experience

By Jim Tincher
01/23/2014

Customer Experience Drives 37 Consecutive Quarters of Same-Salon Growth – an Interview with Rhoda Olsen, CEO of Great Clips

By Jim Tincher
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Stay updated with our insights.