Yesterday, four of the CXPA’s CX experts spoke about the year in review, and what customer experience has in store for 2015. Is it the role of emotions? Employee engagement? Crowdsourcing journey maps? Watch the Google Hangout with Jim, Tabitha Dunn, Lynn Hunsaker, and Peter Haid as they discuss.
https://heartofthecustomer.com/wp-content/uploads/2015/01/hotc-logo.png 0 0 Jim Tincher https://heartofthecustomer.com/wp-content/uploads/2015/01/hotc-logo.png Jim Tincher2014-12-18 12:21:032014-12-18 12:21:03What's the customer experience focus for 2015?
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