About
Services
Customer Journey Mapping
Empower your teams to make customer-focused change
Journey Health Score
Show the health of the journey and measure improvements
Emotional North Star
Measure and Design Experiences for Emotion
CX Program Consulting
Build your CX roadmap, incite change, & drive business impact
Closed Loop Feedback
Act on customer feedback and design customer-centric processes
Results
Blog
Blog
B2B Journeys (or B2B2C)
Customer Experience Vision
Customer Journey Mapping
Customer Personas
CX Program Strategy
CX Technology
Driving CX Culture Change
Employee Experience
Interviews with CX Experts
Metrics & ROI
Surveys & Feedback
Voice of the Customer
Books
Do B2B Better
Drive Growth Through Game-Changing Customer Experience
How Hard Is It To Be Your Customer?
Using Journey Mapping to Drive Customer-Focused Change
Contact Us
About
Services
Customer Journey Mapping
Empower your teams to make customer-focused change
Journey Health Score
Show the health of the journey and measure improvements
Emotional North Star
Measure and Design Experiences for Emotion
CX Program Consulting
Build your CX roadmap, incite change, & drive business impact
Closed Loop Feedback
Act on customer feedback and design customer-centric processes
Results
Blog
Blog
B2B Journeys (or B2B2C)
Customer Experience Vision
Customer Journey Mapping
Customer Personas
CX Program Strategy
CX Technology
Driving CX Culture Change
Employee Experience
Interviews with CX Experts
Metrics & ROI
Surveys & Feedback
Voice of the Customer
Books
Do B2B Better
Drive Growth Through Game-Changing Customer Experience
How Hard Is It To Be Your Customer?
Using Journey Mapping to Drive Customer-Focused Change
Contact Us
Yes, customer experience matters to everybody
Jim Tincher
•
02/20/2015
Keep reading
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By Shawn Phillips
02/28/2023
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By Jim Tincher
02/16/2023
The Future CX Leader
By Jim Tincher
01/24/2023
“The Survey Person”…The Title You Don’t Want
By Jim Tincher
Stay updated with our insights
.
•
02/20/2015
