CX Vision

Customer Experience Vision

Developing a customer experience vision is a necessary first step in pursuing an organizational change in the way your business provides services to its customers. A customer experience vision defines these aspirations and why they matter to your customers. Learn more below.

CX Vision lessons from the Glen Canyon Dam (and Isaac Asimov)

Glen_Canyon_Dam_and_BridgeI visited Antelope Canyon a few weeks ago.  It’s a terrific trip, and I highly recommend it.

As a part of the trip we visited the Glen Canyon Dam. Upriver of the Hoover Dam, it creates Lake Powell, the second largest man-made lake.  The tour guide shared the three priorities for the dam:

  1. Water management
  2. Power generation
  3. Water recreation

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