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Customer Journey Mapping

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Measure and design experiences for emotion

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Act on customer feedback and design customer-centric processes

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B2B Journeys (or B2B2C)

Customer Experience Vision

Customer Journey Mapping

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CX Technology

Driving CX Culture Change

Employee Experience

Interviews with CX Experts

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Surveys & Feedback

Voice of the Customer

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Do B2B Better

Drive Growth Through Game-Changing Customer Experience

How Hard Is It To Be Your Customer?

Using Journey Mapping to Drive Customer-Focused Change

Speaking

Partners

About

About Us

Learn about our mission, values, and team of experts

Do B2B Better Conference

Learn about our annual B2B customer experience conference

Services

Customer Journey Mapping

Empower your teams to make customer-focused change

Journey Health Score

Show the health of the journey and measure improvements

Emotional North Star

Measure and design experiences for emotion

CX Program Consulting

Assess your program maturity, build your CX roadmap, and drive business impact

Closed Loop Feedback

Act on customer feedback and design customer-centric processes

Voice of the Customer Services

Connect operational decision-making with customer feedback

Results

Case Studies

Results that focus on the outcomes you seek to bring ongoing success

White Papers & Reports

Resources to empower CX practitioners to tackle today's challenges

Blog

B2B Journeys (or B2B2C)

Customer Experience Vision

Customer Journey Mapping

Customer Personas

CX Program Strategy

CX Technology

Driving CX Culture Change

Employee Experience

Interviews with CX Experts

Metrics & ROI

Surveys & Feedback

Voice of the Customer

Books

Do B2B Better

Drive Growth Through Game-Changing Customer Experience

How Hard Is It To Be Your Customer?

Using Journey Mapping to Drive Customer-Focused Change

Speaking

Partners

09/30/2021

10 Questions for B2C CX Leaders

By Jim Tincher

09/17/2021

Your Next CX Hire…Shouldn’t Be a CX Hire

By Jim Tincher

09/08/2021

Three Ways to Make Your Case

By Jim Tincher

08/19/2021

Tech Innovations Will Raise Expectations

By Jim Tincher

07/28/2021

A New Era for Journey Orchestration

By Jim Tincher

07/09/2021

Why Do Bonuses for NPS Scores Seem Wise?

By Jim Tincher

07/03/2021

Do the CX Buttons You Push Matter?

By Jim Tincher

06/17/2021

Don’t “Go the Extra Mile” in the Wrong Direction!

By Jim Tincher

06/13/2021

Revealing Change Makers’ Secrets

By Jim Tincher

06/02/2021

Are Your “Averages” Obscuring Your CX Opportunities?

By Jim Tincher

CX

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