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Employee Experience

10/21/2015

Guest Post: What does your retail pricing say about you?

By Jim Tincher
03/18/2015

“Customer experience is all about culture change”: An interview with Mark Smith

By Jim Tincher
Boardroom
02/19/2015

Not ready for customer experience governance? Then you’re not ready for CX

By Jim Tincher
02/04/2015

Interview with Laurie Englert – Customer Experience is a Team Sport

By Jim Tincher
12/18/2014

What’s the customer experience focus for 2015?

By Jim Tincher
08/07/2014

Go analog to create customer empathy with a customer experience room

By Jim Tincher
07/10/2014

The most impactful data visualization tool is a story

By Jim Tincher
01/20/2014

Creating a great customer experience for agents AND consumers – an interview with Lisa Hoene, VP of Brand and Marketing Services, Allianz Life

By Jim Tincher
01/16/2014

Serving Diverse Customers – an Interview with Ghita Worcester, Senior Vice-President of Public Affairs and Marketing, UCare

By Jim Tincher
01/15/2014

Creating a Customer Experience Capability – Interview with Mara Bain, Chief Experience Officer, Western National Insurance

By Jim Tincher
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Stay updated with our insights.

Stay updated with our insights.