nanoRep and I recently partnered on a webinar to discuss reducing effort in your customer experience. We discuss the Customer Effort Score, simplicity, and how to use self-service to prevent customer disloyalty. You can view a summary at http://www.nanorep.com/blog/VIDEO—Thinking-is-Bad-Drive-Customer-Loyalty-by-Simplifying-Your-Service-Experience. Enjoy!
https://heartofthecustomer.com/wp-content/uploads/2015/01/hotc-logo.png 0 0 Jim Tincher https://heartofthecustomer.com/wp-content/uploads/2015/01/hotc-logo.png Jim Tincher2014-12-15 10:42:342014-12-15 10:42:34Webinar: Thinking is Bad
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