A customer journey map is the cornerstone of an effective customer experience program. But there’s no “standard” map to rely on, because there’s no “standard” customer experience. So how can you make sure your map will be effective, actionable, and attractive…and get results? Join Jim Tincher and Nicole Newton for a webinar exploring the key map elements that will help you gain buy-in from leadership, drive innovation and experience improvement, and achieve your financial goals.
See the related blog post: Customer Journey Maps: The Top Ten Requirements.